ROK-RESERVATIONS REPRESENTATIVE

SUMMARY Responsible for providing accurate, timely information to guests about hotel policies, services and amenities, ensuring optimum guest service and satisfaction. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Maintains a working knowledge of casino facilities, amenities, room types, as well as current and upcoming casino and local special events in order to advise guest of the same, whenever possible. Responds to guests’ requests or inquiries courteously and promptly. Posts advanced deposits a…