Full-Stack Engineer, Human Agent Tooling

About the role The Human Agent Tooling team builds the software Chime's support agents use every day to help members. When a member has a problem a bot can't solve, a human agent picks it up — and the tools we build are what let that agent understand the member's situation, take the right action, and resolve the issue quickly and safely. That includes the agent workspace, case management, the systems that surface member context in real time, and the controls that govern what actions agents can …