Customer Support Assistant Manager - India at FudMe

Job description

This is a remote position.

We are looking for aAsst.Customer Support Manager to deliver top-notch customer support and spread this concept throughout the company. The objective is to maintain the department's profitability and efficiency while raising customer happiness, loyalty, and retention rates and meeting their expectations.

Responsibilities

Enhance the customer experience, engage customers, and support organic growth
Take responsibility for consumer complaints and see them through to completion
Establish a clear mission and implement techniques geared towards achieving it.
Maintain thorough records and record your interactions with customers.
Keep abreast of market developments and employ best practices as necessary.
Utilise assets and manage resources to meet both qualitative and quantitative goals.
Keep a clean workflow in accordance with priorities.
Working with potential clients for Canadian Grants application submission process. (CDAP)

Requirements

Experience in providing support for customer service Experience working as a Customer Service Manager, Retail Manager, or Assistant Manager
Excellent understanding of management techniques
Proficiency in English
Knowledge of customer service tools, databases, and software at a working level
Ability to lead and strategize Well-developed client-facing and communication abilities
Advanced multitasking and troubleshooting abilities
Available to work as per EST time 9:00am - 5:30pm

Benefits

Friendly Environment
Guaranteed Growth

Originally posted on Himalayas

Required skills

Customer-Support-ManagerAssistant-ManagerCustomer-Service-ManagerSupport-ManagerOperations-ManagerCustomer-Support-SupervisorCustomer-Support-Operations-ManagerCustomer-Care-Manager

This job is listed by Himalayas. When you click “Apply”, you will continue on the partner website to complete your application.