Trainer / Knowlegde Manager

United States Suitability/Public Trust Fully remote Information Technology Overview GovCIO is currently hiring for a Trainer Knowlege Manager to support our newly awarded TSA Focus contract. This position will be located in the United States and will be fully a remote. Responsibilities Serves as a SPOC shift lead, organizing, directing, and leading SPOC analysts in providing expert user support Provides advanced IT service desk support, serving as a primary escalation point for Tier 1 agents …