Triage Patient Service Representative

Description Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Serve as the first point of contact for incoming patient concerns, complaints, or questions related to ENT services, appointments, billing, referrals, or general care inquiries. Triage incoming calls, voicemails, and messages to determine appropriate routing (e.g., clinical nurse, billing office, provider, surgical coordinator). Provide empathetic, patient-centered commu…