Tech Support Engineer, MI - 1

Position Overview The Technical Support Engineer, MI - MI (Tier 1) is an entry level position that provides remote technical support for HCUS customers. Engineers are trained at a base level across our product lines with the expectation of providing level one support to our customers. This level one support ranges from case opening, to thoroughly documenting the reported issue, and primary troubleshooting of those issues. To meet the needs of our customers, working outside normal business hours…