Data Analyst

Payrate: $82.00 - $82.30/hr Responsibilities: Lead the analytics strategy for customer service and pre-sales chat, ensuring insights directly improve NPS, CSAT, conversion rate and revenue influence. Build scalable data models, pipelines, and architectures to support real-time and historical analytics across chat, ticketing, CRM, and e-commerce platforms. Develop and operationalize AI/NLP-based analytics, including sentiment analysis, intent classification, conversation quality scoring, and cha…