CX Strategy & Operations Manager — Molecular Diagnostics

Tempus AI, Inc. is seeking a Manager of Customer Experience Strategy & Operations to own the end-to-end experience of ordering and using Tempus tests for providers, practice staff and patients. You will set strategy, run day-to-day operations, and drive improvements through partner teams across the business. You will lead journey mapping, define requirements, and collaborate with Product, Engineering, Lab Operations, Billing, and Customer Support to optimize workflows and reporting, while J-188…