Lead Principal Platform Software Engineer

Job Description Shapes and leads Oracle's AI for Support technical programs, scaling automation, chat, support ticketing, and data harvesting to deliver trusted, actionable knowledge to GenAI agents. Enables customers to resolve issues through self-service and equips support engineers with timely insights that reduce manual effort and cognitive load, accelerating issue resolution. Drives cross-group platform initiatives (e.g., identity, config, API gateways) with significant impact on reliabili…