Helpdesk and Report Coordinator

JOB DESCRIPTION Job Title: Helpdesk and Report Coordinator PURPOSE OF THE JOB This role oversees the day-to-day management of the Facilities Helpdesk, answering all calls from customers, responding to tickets and ensuring that tasks are responded to within the agreed timescale. Additionally, this role provides a comprehensive reporting service, ensuring that all data gathered from the operation of the account is reported in a useful and informative way. This role is also a deputy for the Lead C…