End User Support Technician

Position Summary The Level 1 End User Support Technician serves as the first point of contact for technical support requests from Dhilmar Éléonore employees. The technician responds to incidents and service requests, performs initial diagnostics, resolves common issues and escalates complex cases to higher support tiers. The role is intended to deliver fast, courteous service in line with service level agreements (SLAs), across both the IT environment and end user support for systems in a minin…