Senior Customer Support Representative (Sr CSR)

SUMMARY The Senior Customer Support Representative serves as the primary day-to-day contact for select customers. Working closely with the Tension sales team, the Sr. CSR ensures that customer order information is received and processed from ordering through shipping, delivery and billing. In this role, the Associate works independently with guidance from sales and possesses a deep understanding of the print production process. ESSENTIAL DUTIES AND RESPONSIBILITIES Serve as a primary point of c…